Howto.center

Refund Policy

Howto

Last updated: January 15, 2026

Effective for: https://howto.center and subdomains

1. Introduction

This Refund Policy explains when users of Howto ("Service") may request a refund for subscriptions, passes, and paid digital content.

By purchasing and using any digital content on the Service, you agree to this Refund Policy, the Terms of Service, and the Privacy Policy.

Howto provides AI-powered tools that allow users to capture workflows and create step-by-step documentation, guides, SOPs, training materials, and other instructional content.

2. Cooling-Off Period (14 Days)

A 14-day cooling-off period applies to all purchases in accordance with applicable consumer protection regulations.

Users may request a refund within this period. However, refunds during the cooling-off window are not automatic. They are subject to:

  1. verification of usage,
  2. fair-use limitations, and
  3. confirmation that the Service has not been substantially consumed.

Nothing in this Policy limits mandatory consumer rights that may apply.

3. Digital Content and Instant Delivery

Howto provides digital services and content that are made available immediately upon activation, including AI-powered workflow capture, documentation generation, and exportable materials.

Because access to the Service and its features is granted instantly, refunds may be limited or declined where the Service has already been substantially used, even if a request is made within any applicable cooling-off period, as permitted by law.

4. Substantial Use (Definition)

For the purposes of this Refund Policy, "substantial use" means use of the Service that goes beyond initial or minimal interaction and results in meaningful access to, or benefit from, the Service's core features.

Substantial use may include, for example:

  • generating multiple AI-assisted guides, workflows, or documents;
  • capturing or documenting workflows through the Service;
  • exporting, downloading, or sharing generated materials;
  • repeated or intensive use of core features beyond basic testing;
  • usage patterns that indicate active or extended use of the Service.

We may assess substantial use based on objective indicators such as usage logs, timestamps, feature access records, and other relevant technical data.

Where the Service has been used in a way that delivers its primary value or core functionality, refunds may be limited or unavailable, to the extent permitted by applicable law.

5. General Refund Rules

Refunds are generally not available in the following situations, to the extent permitted by applicable law:

  • substantial use of the Service has occurred;
  • core features of the Service have been used to generate guides, workflows, or documentation;
  • AI-powered content or documentation has already been generated;
  • workflows or processes have been captured using the Service;
  • generated materials have been exported, downloaded, or shared;
  • dissatisfaction with AI-generated output where the Service functioned as intended;
  • misunderstanding of the Service's capabilities or expectations of features not offered;
  • forgetting to cancel before renewal if usage occurred;
  • business, productivity, or operational outcomes not meeting expectations.

For the purposes of this Refund Policy, digital content and services are considered delivered once any of the following occurs:

  • documentation, guides, or workflows are generated;
  • workflow capture is initiated or completed;
  • generated materials are exported, downloaded, or shared.

6. Exceptions — When a Refund May Be Granted

Refunds may be granted only in the following cases:

A. Technical Issues (verifiable)

If you were unable to access the purchased features due to a problem caused by the Service, not by:

  • third-party browser extensions (such as ad blockers or privacy tools);
  • browser or operating system configurations not supported by the Service;
  • corporate or device-level security restrictions;
  • connectivity or network issues;
  • user modification, disabling, or misuse of the browser extension.

B. Duplicate Charge

A refund may be issued if a genuine duplicate payment occurred for the same transaction, meaning the user was unintentionally charged more than once for a single purchase due to a processing error.

This does not apply to separate or repeated purchases of time-limited passes, subscriptions, or any other products that the user intentionally buys more than once.

C. Unauthorized Transaction

If your account was used without your consent and you can provide evidence.

D. Payment Processing Errors

A refund may be issued if a payment was incorrectly processed due to a system error (for example: incorrect amount charged, currency mismatch, or other non-duplicate processing issues).

E. Subscription Auto-Renewal Mistake (Under the following conditions)

A renewal may be refunded only if ALL conditions apply:

  • no usage occurred after renewal
  • the request is submitted within 48 hours of the charge
  • the subscription was not intentionally kept active
  • the renewal did not occur as a result of failing to cancel an active subscription before the renewal date

7. Eligibility Verification

To evaluate a refund request, the Company may require:

  • the email used for the purchase
  • the transaction receipt
  • evidence of technical issues (screenshots, logs, timestamps)
  • confirmation that substantial use did not occur
  • activity logs or other usage records

Refunds are issued only after verification is complete.

8. How to Request a Refund

Submit a refund request to:

support@howto.center

Subject: "Refund Request – Howto"

Include:

  • full name
  • email used for the account
  • transaction receipt
  • reason for refund
  • evidence, if applicable

Refund requests are reviewed within 5–10 business days.

9. Decisions

The Company reserves the right to:

  • approve or deny refund requests,
  • partially refund payments where appropriate,
  • request additional information if needed.

All decisions are made in accordance with this Policy and applicable consumer laws.

10. Chargebacks and Disputes

Initiating a chargeback without contacting support first may result in:

  • account suspension
  • restricted access to the Service
  • cancellation of ongoing subscriptions

To help resolve disputes, the Company may provide:

  • usage logs
  • timestamps of AI activity
  • delivery confirmation
  • account access records

11. Contact

Questions regarding this Refund Policy:

support@howto.center

Barcelona, Catalonia, Spain